As our customer base grows, the demands on our support team grows. We are now implementing a help desk using zendesks platform and should be launching this feature soon. We have played around and tested several different platforms and came to this decision primarily because ZenDesk rocks! … It really is a great platform and provides everything we need to integrate our growing international support team (promise, i’m not being payed by these guys 
). Its currently being customized to do exactly what we want and will be up and running shortly.
I plan on giving you a look at all the tools we use internally to help keep gBlast running smoothly so keep your eyes peeled for that post. I know I have mentioned it before, but it is coming I promise. In the mean time, I will link you to campaign monitors post on a similar subject, its a great insight into a great company.
